Return & Refund Policy
Effective Date: 9 July 2024
Easy Returns & Refunds
At Fumei Pet Supplies, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return and refund policy.
What can be returned?
- You can return any unused and unopened item within 30 days of purchase.
- If the item is defective or damaged upon arrival, please contact us immediately.
What can’t be returned?
- We cannot accept returns for used items or items without original packaging.
- Custom-made or personalized items are also non-refundable.
How to return an item?
- Contact our customer service team by email at [email protected] or by phone at [Phone Number] to initiate a return.
- We will provide you with a return shipping label and instructions.
- Once we receive the returned item and verify its condition, we will issue a full refund to your original payment method within 5 business days.
Shipping costs
- You will be responsible for the return shipping costs unless the item is defective or damaged upon arrival.
Exchanges
- If you would like to exchange an item for a different size or color, please follow the return instructions above and place a new order for the desired item.
Contact us
If you have any questions about our return and refund policy, please don’t hesitate to contact us.